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Calabrio
1111, St-Charles West
Suite 1250
Longueuil QC J4K 5G4
CA

PH: +1-450-646-4774
Visit their Web site: www.calabrio.com
 
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Calabrio offers workforce management and performance software solutions for call and contact centers.
Product Description
CALABRIO, the flagship product of the company, is an intuitive and proven workforce and performance management software solution designed to assist contact center managers increase productivity with more accurate forecasting, better scheduling of agents with adherence and quality performance analysis tools. Calabrio serves thousands of users in North America and abroad.
This company is listed in the following categories:
Customer Service/Call CentersFinancial Services/BankingInsuranceTelecommunications
Articles Mentioned
The Evolution of E-Learning
As contact centers adapt to the needs of a recession—and an increasing number of Generation Y staffers—the systems designed to train agents have to adapt as well
 Posted 01 Oct 2009
Customer Demand Drives Gartner Workforce Optimization Magic Quadrant
The research firm's debut report on this market puts Nice Systems and Verint Systems on top, and says we can expect more vendors to join the WFO party in 2009.
Posted 02 Oct 2008
Inova Launches Web-Based Analytical Tool
The new offering combines different historical and real-time information in a bid to improve measurement of contact center performance.
 Posted 20 May 2008
Contact Centers Aren't Yet Ready for Web 2.0
Magic Quadrant for CRM Customer Service Contact Centers '08: Foreseeing a "revolutionary" future for the contact center customer service market, the latest Gartner Magic Quadrant for the sector extends the multiyear Oracle/Siebel winning streak, and highlights the continuing value of niche players for verticals.
 Posted 27 Mar 2008
Calabrio Joins the Enterprise 2.0 World
The provider of workforce optimization solutions is seeking to provide a unified framework so contact center workers can achieve results faster and more efficiently.
Posted 19 Mar 2008
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