destinationCRM.com: destinationCRM Industry Buyer's Guide


Search All ITI Sites

destinationCRM.com — CRM Buyers Guide

Calabrio
1111, St-Charles West
Suite 1250
Longueuil QC J4K 5G4
CA

PH: +1-450-646-4774
Visit their Web site: www.calabrio.com

Edit Listing

Profile

Calabrio offers workforce management and performance software solutions for call and contact centers.

Product Description

CALABRIO, the flagship product of the company, is an intuitive and proven workforce and performance management software solution designed to assist contact center managers increase productivity with more accurate forecasting, better scheduling of agents with adherence and quality performance analysis tools. Calabrio serves thousands of users in North America and abroad.

This company is listed in the following categories:

Customer Service/Call Centers

Financial Services/Banking

Insurance

Telecommunications

Articles Mentioned

Customer Demand Drives Gartner Workforce Optimization Magic Quadrant
The research firm's debut report on this market puts Nice Systems and Verint Systems on top, and says we can expect more vendors to join the WFO party in 2009.
Posted 02 Oct 2008

Inova Launches Web-Based Analytical Tool
The new offering combines different historical and real-time information in a bid to improve measurement of contact center performance.
Posted 20 May 2008

Contact Centers Aren't Yet Ready for Web 2.0
Foreseeing a "revolutionary" future for the contact center customer service market, the latest Gartner Magic Quadrant for the sector extends the multiyear Oracle/Siebel winning streak, and highlights the continuing value of niche players for verticals.
Posted 27 Mar 2008

Calabrio Joins the Enterprise 2.0 World
The provider of workforce optimization solutions is seeking to provide a unified framework so contact center workers can achieve results faster and more efficiently.
Posted 19 Mar 2008

Workforce Management Expands, But Fails to Satisfy All
Growth may not equal success: One study finds more than one-third of businesses using WFM in the contact center are not satisfied with the WFM process or with the available software.
Posted 24 Jan 2008

[CRM Buyers Guide] | [CRM Directory] | [Home]