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All of the new channels and technologies—like artificial intelligence for self-service and agents, co-browsing, SMS messaging, real-time chat, screen share, and visual customer enablement—are upping customer expectations across all markets.

Of course, these are just some of the channels that need to be integrated into a central database repository to provide customers with a consistent experience regardless of the way they choose to interact.

DOWNLOAD this special report from CRM Magazine and find: 

  • 5 Innovative Use-Cases For Customer Service Transformation from eGain

  • Visual Reality: Cloud Contact Center Innovation with Omnichannel Screen Share And Co-Browse from Genesys

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