Transforming Customer Support With Knowledge Management

Sponsored By: Verint, eGain and RightAnswers

The reason customers are contacting you is that they need answers. All customer support starts with that simple truth.

Effective knowledge management (KM) is crucial to providing customers with the information they need, in a quick, concise, and consistent way across all communications channels.

DOWNLOAD this special supplement to CRM magazine and learn why effective KM has to be a core strategy that is continually refined to satisfy customers, empower employees, and deliver value that directly affects the bottom line.

• Knowledge Management: An Essential Component of Any Customer Service Strategy by Verint®

•  The Transformational Value of Knowledge Management for Customer Service and Support by eGain

•  A Customer Service Approach for the Long Haul by RightAnswers

Find out what effective KM can do for your customer support—and ultimately drive better outcomes for your organization.