The Omnichannel Customer Experience Imperative

Sponsored By: Interactive Intelligence, eGain, Aspect, Sparkcentral, SAP and Clicktools

The need for a unified approach to customer communications

Customer expectations are increasing dramatically especially when trying to resolve issue while switching between communication channels.

There is little tolerance for things that don’t make sense and repeating the customer service process from the beginning when switching channels is a big waste of time.

Download this Guide to improving your company’s approach to omnichannel customer experience and you’ll receive six recommendations from these leading experts in a single, easy download.

• For The New Customer Experience, Omnichannel Is Imperative by Interactive Intelligence

• The Omnichannel Imperative: Best Practices In Customer Service by eGain

• 4 Consumer Engagement Expectations Of Millennials And What It Means To Your Contact Center by Aspect

• 75 Million Customers Are Demanding An Omnichannel Customer Care Experience: Are You Ready? by Sparkcentral

• Building The B2B Omni-Channel Commerce Platform Of The Future by SAP

• The Ever-Evolving Challenge Of Omni-Channel Service by Clicktools

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