MEGA TRENDS IN CRM: Top Executives Predict 2015 Trends

Sponsored By: Velocify, VoltDelta, Parature, from Microsoft, Infor CRM, Clicktools and Bloomfire

In this FREE DOWNLOAD, you’ll hear from a cross section of top CRM executives going on record with their predictions of what the top trends in 2015 and beyond will be. Gain insight into the priorities of the executives who wrote them and the context of what is currently shaping their views.

• 2015 WILL BE THE YEAR OF THE HIGHLY OPTIMIZED, PROCESS-DRIVEN SALES FORCE- By Nick Hedges, President & CEO, Velocify

• CUSTOMER EXPERIENCE DRIVES 2015 CONTACT CENTER STRATEGY– By Steve Chirokas,  Vice President of Marketing, VoltDelta

• KNOWLEDGE IS THE KEY TO FUTURE CUSTOMER SERVICE SUCCESS– By Bill Patterson, Sr. Director, Customer Self-Service Solutions for Microsoft

• CRM IN 2015: DRIVE HIGHER USER ADOPTION FOR BETTER ROI– By Lorcan Malone, VP, Infor CRM

• ADVICE FOR 2015: Think Journey, Not Process– By  Clicktools

• 2015 TRENDS - By Bobby Beckmann, CTO and VP of Engineering,  Bloomfire

Do you agree with what these executives have to say?