Why is CUSTOMER EXPERIENCE MANAGEMENT so important?

A well-managed customer journey strengthens brand preferences, reduces customer churn, and elevates the brand beyond strict reliance on price.

Download this FREE Guide to CUSTOMER EXPERIENCE MANAGEMENT

This is great information here for any company obsessed with customer service and customer experiences.

Inside you will find:

• TRANSFORMING CUSTOMER CONNECTIONS (Jive)
• MANAGING THE NEW CUSTOMER EXPERIENCE WITH PURECLOUD (Interactive Intelligence)
• CUSTOMER EXPERIENCE MANAGEMENT: A THREE-LEGGED STOOL (TeamSupport)
• UNLOCKING THE CONTACT CENTER’S HIDDEN ASSET: How Multichannel Analytics Can Translate the Voice of the Customer into Business Intelligence (Calabrio)
  
  
• CULTIVATING CUSTOMER ENGAGEMENT Best Practices to Help You Get Started (Verint)
• EMPOWER AGENTS TO ENHANCE THE CUSTOMER EXPERIENCE (KANA, a Verint Company)
• HAPPY CUSTOMERS, HAPPY BRAND (LiveOps)
• ENGAGING CUSTOMERS WITH A VIRTUAL ASSISTANT: 10 Tips to Go From Valet to Wallet (eGain)
• THREE WAYS TO IMPROVE YOUR CUSTOMER EXPERIENCE (Pegasystems)
• ENVISIONING AN EXCEPTIONAL CUSTOMER EXPERIENCE FROM THE OUTSIDE IN (VoltDelta)
• CUSTOMER EXPERIENCE MANAGEMENT MADE EASIER: Integrate Feedback in CRM (Clicktools)
• CRUSH YOUR COMPETITORS WITH DIGITAL SELF-SERVICE (IntelliResponse)
• SALES TAX ACCURACY AND CRM: Automating the Quote-to-Cash Process to Increase Customer Satisfaction and Retention (Avalara)
• SIX WAYS CRM HELPS YOU GET TO KNOW YOUR CUSTOMER AND CLOSE MORE DEALS (Faye Business Systems Group)
• BUILDING CUSTOMER ENGAGEMENT THROUGH SOCIAL COMMUNITIES AND SELF-SERVICE PORTALS (Bloomfire)