CRM Best Practices: Learn how virtual agents can deliver your brand’s promise

Sponsored By: Nuance, Five9, eGain and IntelliResponse

Best Practices Series: How VIRTUAL AGENTS Can Improve Your Customer Experiences and Deliver Your Brand’s Promise

Inside you will find tips and recommendations for hiring, training, and constantly evaluating virtual agents (both the cyber kind and the at-home, human kind).

These three essays will help you reach your goals of providing a consistent, intelligent customer experience that delivers on your brand’s promise, as if your company’s top executives answered every interaction (and knew all of the answers).

• SUCCESS OR FAILURE WITH VIRTUAL ASSISTANTS? Three best practices that make the difference Sponsored by Nuance

• LEVERAGING THE AT-HOME AGENT ADVANTAGE Sponsored by Five9

• VIRTUAL ASSISTANTS: 10 TIPS TO GO FROM VALET TO WALLETSponsored by eGain
• HOW TO DEPLOY A VIRTUAL AGENT - 10 BEST PRACTICES Sponsored by IntelliResponse

Download this FREE section from CRM magazine’s December issue and learn how virtual agents can improve your customer’s experiences!