Customer experiences are an aggregate collection of all the interactions a consumer has with a brand, from advertising and purchase through customer service.
In this Best Practices Guide to Customer Experience Management (CXM), we present 13 recommendations from some of the top solution providers in the field, which will help guide you from wanting to deliver great experiences, to actually doing it.
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- ENGINEERING THE ENTERPRISE FOR BETTER CUSTOMER EXPERIENCE MANAGEMENT - Aspect
- CUSTOMER EXPERIENCE MANAGEMENT: Four Intuitive Steps to CX Delight - Genesys | Angel
- THE MULTI-CHANNEL CLOUD CENTER’S INFLUENCE ON DELIVERING EXCEPTIONAL CUSTOMER EXPERIENCES - VoltDelta
- USING VC101® TO OPTIMIZE CUSTOMER SERVICE EXPERIENCE - IQ Services
- MOBILE ADVERTISING: MEASURABILITY UNLOCKS BIG ADVERTISER SPENDING Marketers Prioritize Mobile for Customer Outreach - 4INFO
- BUILDING A CUSTOMER EXPERIENCE PROGRAM A step-by-step roadmap to help get you started - Verint®
- CUSTOMER EXPERIENCE, TRENDS, AND STAFF PLANNING - Interactive Intelligence
- SELF-SERVICE HAS A NEED FOR SPEED (AND EASE) - Nuance
- ELEVATE THE CUSTOMER EXPERIENCE WITH A TRULY INTEGRATED MULTICHANNEL SOLUTION - LiveOps
- YOU HAD ME AT HELLO: Personalize More Caller Experiences by Instantly Leveraging Your CRM Data - Neustar
- WHY IS CUSTOMER EXPERIENCE MANAGEMENT IMPORTANT? Strategies & Solutions for Improving Customer Experiences - Enghouse Interactive
- FIVE EASY STEPS TO AN AMAZING CUSTOMER EXPERIENCE - Get Satisfaction
- 5 WAYS TO CONNECT WITH THE DIGITAL CUSTOMER - SAP
- ENTERING A NEW ERA OF CUSTOMER ENGAGEMENT - Thunderhead.com
- HOW RELEVANT KNOWLEDGE DRIVES SUPERIOR CUSTOMER EXPERIENCES - Coveo
Fifteen great recommendations for improving your company’s customers’ experiences, from world recognized experts.