The knowledge critical for customer service is everywhere – far beyond the knowledgebase – in enterprise systems, social media and the cloud.
If your agents are like most, they waste time searching across these systems to find information & solutions to customer issues. And if your customers are like most, they’d prefer to solve problems on their own.
Imagine if you could just inject the right knowledge into your agents’ and customers’ contexts to solve their current issues, without them even looking for it.
Download this guide to learn how you can:
1. Present agents with the right information at the right time to solve cases on the first contact.
2. Enable customers to solve their own challenges quickly and easily. 3.
Help all employees find what they need so they can stop reinventing the wheel.