How to Deliver Exceptional Multichannel Service and Support

BE EVERYWHERE YOUR CUSTOMERS ARE!

Where are your customers? On their mobile devices, social networks, calling into your 800 number, or maybe surfing your Web site? They’re probably using all of these channels at some point, influenced by their personal preferences or location.

In this Best Practices Guide to Multichannel Service and Support, we highlight TEN multichannel solutions from some of the most knowledgeable and experienced solution providers in the business.

• 5 STEPS TO CREATING A UNIFIED, DIGITAL MULTI-CHANNEL CONTACT CENTER - inContact

• EMPOWER YOUR AGENTS TO DELIVER EXCEPTIONAL MULTICHANNEL SERVICE AND SUPPORT - LiveOps
  

• MULTICHANNEL CUSTOMER ENGAGEMENT Without it, you risk losing to the competition - VOCALCOM
  

• WINNING AND RETAINING CUSTOMERS IN A DIGITAL WORLD - Infor
  

• COST-EFFECTIVE WAYS TO DELIVER MULTICHANNEL CUSTOMER SERVICE - eGain
  

• MULTI-CHANNEL CONTACT CENTER: Delight Customers Where They Live - Aspect
  

• UNPLUG YOUR IVR TO LOWER CUSTOMER EFFORT, BOOST CUSTOMER EXPERIENCE - Virtual Hold Technology
  

• FIVE BEST PRACTICES FOR GREAT MULTI-CHANNEL SERVICE - Moxie Software
  

• THE CUSTOMER EXPERIENCE: HOW “MULTICHANNEL” LEADS TO “EXCEPTIONAL” - Interactive Intelligence
  

• CONNECTING WITH THE DIGITAL CUSTOMER - SAP
• ACHIEVING EXCELLENCE IN CUSTOMER SERVICE: 5 Checkpoints to Help You Get There - IntelliResponse

If you are trying to improve your company’s multichannel support capability, you need to read these Best Practices tips from these ten top solution providers.