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Making Customer Service Easy

Leveraging technology to reduce costs, speed service, and improve customer satisfaction has never been more important than it is today, when customer service is the only real differentiator in so many industries. In the following pages of this section, you'll find solid recommendations from five industry leaders on how to improve your organization's self-service channels: 

 "Help Your Customers Help Themselves"
by Oracle

 "Resolve to Improve the Customer Experience in 2013"
  by Voxeo

 "Now is the Time for Hosted Voice Self-Service"
by VoltDelta

 "The "Intelligent Support Center" Includes Self-Service Options"
by Desk.com

 "The Future of Web Self-Service"
by KANA

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