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DOWNLOAD this month's installment from CRM magazine's Best Practices Guide to ECommerce and CRM and you will receive four unique perspectives on how to achieve greater sales and happier customers online.

In this Best Practices Guide, you'll hear advice from four online shopping leaders on topics ranging from shipping, to minimizing shopping cart and web form abandonment rates, to iPhone Apps that help drive revenue, to improving customer experiences.

In this single Best Practices Guide:

WHAT MAKES AN ONLINE SHOPPER HAPPY? Four Revealing Trends That Could Shape Your Sales Performance Sponsored by UPS

REMOVE WEB SALES OBSTACLES BY BECOMING YOUR CUSTOMER'S "DIGITAL BEST FRIEND" Sponsored by eGain

THE VALUE OF TRUST Swiss market chain Coop registers big gains with an iPhone app linked to its back office systems Sponsored by SAP

EIGHT BEST PRACTICES TO DELIVER GREAT COMMERCE EXPERIENCES Transform the Buying Process With Oracle's Commerce Solution Sponsored by Oracle

If your company is selling online and has reached a sales plateau, download this FREE guide and get advice from four unique perspectives.

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