Biographical Information
Maxie Schmidt-Subramanian

Maxie Schmidt-Subramanian is a senior analyst at Forrester Research who serves CX professionals. Follow her on Twitter @maxieschmidt.

Articles By Maxie Schmidt-Subramanian
Customer experience metrics can get in the way of delivering good experiences.
Posted 01 Dec 2017 [December 2017 Issue]
Good customer experience drives revenue, but your argument will need to show nuance
Posted 27 Feb 2017 [March 2017 Issue]
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