Biographical Information

Dennis Gershowitz

Dennis Gershowitz is the founder and president of DG Associates, a consulting firm that specializes in driving service revenues and profits through the development and implementation of customer experience management (CEM) strategy and service operations improvements.

Articles for Dennis Gershowitz

5 Steps for Making Customer Success a Part of Your Culture

To develop and nurture a customer-driven culture, you'll need patience, hard work, and the right people in place.