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Companies See Payoffs in New Approaches to Technical Support

Businesses are lowering costs and accelerating customer service levels with innovative solutions.

Posted 12 Apr 2013

 

 

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“Engagements”, the Key to Understanding the Customer Journey: What to Measure and Why
Learn how to use the event, transaction and interaction data you already have in your call center systems to gain new insights into the lifetime journey of your customers

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Social Support with Online Communities
92% of consumers trust each other—14% trust brands. An owned content hub is a must-have for serious social strategy—it’s starts with an online community. Download the whitepaper from Lithium