Authors: James McQuivey - CRM Magazine

Biographical Information

James McQuivey

James McQuivey, Ph.D., is a vice president and principal analyst at Forrester Research. He is the author of the book Digital Disruption, published in February 2013.

Articles By James McQuivey

Clamoring to Serve the Customer

A collision of silos calls for strong customer experience management

Posted 01 Mar 2013 [March 2013 Issue]

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