Biographical Information
Harley Manning

Harley Manning is the co-author of Outside In: The Power of Putting Your Customers at the Center of Your Business. He has led the customer experience practice at Forrester Research for 14 years, where he is currently a vice president and research director.

Articles By Harley Manning
Delivering a great experience is always the right move
Posted 01 May 2016 [May 2016 Issue]
A correlation exists, but it depends on your industry, your competitors, and your customers
Posted 01 Dec 2015 [December 2015 Issue]
Emphasizing cost over experience is a losing proposition.
Posted 01 Dec 2012 [December 2012 Issue]
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