Authors: Philip Watt and Peter Barnsley

Biographical Information

Philip Watt and Peter Barnsley

Philip Watt is partner and customer relationship management head, Europe, for Wipro Consulting Services. He can be reached at philip.watt@wipro.com. Peter Barnsley is customer relationship management consulting lead, financial services sector, for Wipro Consulting Services. He can be reached at peter.barnsley@wipro.com.

Articles By Philip Watt and Peter Barnsley

The Integrated Customer View

Making customers happy needn't require a major overhaul or "big bang" budget.

Posted 13 Jul 2012

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