Biographical Information
Richard Shapiro

Richard Shapiro is founder and president of The Center for Client Retention (TCFCR), which provides research, consulting, and training services on how to improve the customer experience. His first book is The Welcomer Edge: Unlocking the Secrets to Repeat Business. Follow him on Twitter at @richardRshapiro.

Articles By Richard Shapiro
Customer-facing employees who go the extra mile will keep people coming back.
Posted 13 Oct 2015
Three steps to driving repeat business.
Posted 06 Apr 2012
Popular Articles

Home | Get CRM Magazine | CRM eWeekly | CRM Topic Centers | CRM Industry Solutions | CRM News | Viewpoints | Web Events | Events Calendar
DestinationCRM.com RSS Feeds RSS Feeds | About destinationCRM | Advertise | Getting Covered | Report Problems | Contact Us