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Richard Shapiro


Richard Shapiro is founder and president of The Center for Client Retention (TCFCR), which provides research, consulting, and training services on how to improve the customer experience. His first book is The Welcomer Edge: Unlocking the Secrets to Repeat Business. Follow him on Twitter at @richardRshapiro.

Articles By Richard Shapiro
Three steps to driving repeat business.
Posted 06 Apr 2012
 
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