Biographical Information
Richard Shapiro is founder and president of The Center for Client Retention (TCFCR), which provides research, consulting, and training services on how to improve the customer experience. His first book is The Welcomer Edge: Unlocking the Secrets to Repeat Business. Follow him on Twitter at @richardRshapiro.
Articles for Richard Shapiro
6 Ways to Multiply Repeat Business
13 Oct 2015
Customer-facing employees who go the extra mile will keep people coming back.
The Value of Welcomers
06 Apr 2012
Three steps to driving repeat business.