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Michele Masterson


Articles By Michele Masterson
It's more than listening; it's incorporating feedback into the enterprise.
Posted 01 Nov 2013 [November 2013 Issue]
The $150 million deal strengthens Aspect's IVR and multichannel self-service solutions portfolio.
Posted 10 Jul 2013
This article was previously published in Speech Technology (Summer 2013). Click here to read the full article.
Posted 01 Jul 2013 [July 2013 Issue]
Genesys expands further into the cloud contact center-as-a-service segment with overall annual recurring cloud-based revenue expected to exceed $85 million.
Posted 26 Feb 2013
The deal accelerates Genesys' workforce optimization solutions.
Posted 29 Jan 2013
Technology aimed at reducing fraud in the contact center.
Posted 09 Jan 2013
The bar has been raised for technologies that not only hear, but understand too.
Posted 01 May 2012 [May 2012 Issue]
Deal includes further development of Tellme speech recognition software; 24/7 also confirms its acquisition of Voxify.
Posted 07 Feb 2012
 
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