Brent Hayward is the vice president of worldwide partner development for InQuira, a provider of knowledge management software that fuels customer service through both Web self-service and agent-assisted support channels. Having joined InQuira in 2006, Hayward is responsible for developing and implementing the company's worldwide channel and alliances strategy. Hayward previously spent 10 years at the consultancy Accenture, selling, architecting, and implementing large-scale global application solutions in the communications, high-tech, and media and entertainment industries. He can be reached at BHayward@Inquira.com.