Biographical Information
Carolyn Heller Baird

Articles By Carolyn Heller Baird
Businesses and consumers have different perceptions, according to social CRM study by IBM's Institute for Business Value
Posted 18 May 2011 [June 2011 Issue]
What Watson means for the future of customer service
Posted 11 Mar 2011
You can enhance customer intimacy in ways that didn't exist until very recently.
Posted 04 Nov 2010 [October 2010 Issue]
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