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Carolyn Heller Baird


Articles By Carolyn Heller Baird
Businesses and consumers have different perceptions, according to social CRM study by IBM's Institute for Business Value
Posted 18 May 2011 [June 2011 Issue]
What Watson means for the future of customer service
Posted 11 Mar 2011
You can enhance customer intimacy in ways that didn't exist until very recently.
Posted 04 Nov 2010 [October 2010 Issue]
 
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