Biographical Information
Articles for Carolyn Heller Baird
Social Media’s Advocacy Paradox
18 May 2011
Businesses and consumers have different perceptions, according to social CRM study by IBM's Institute for Business Value
Your Call Is Very Important to Us
11 Mar 2011
What Watson means for the future of customer service
Intimacy Issues
04 Nov 2010
You can enhance customer intimacy in ways that didn't exist until very recently.