Robert Hill is an industry sales consultant with over 20 years experience in information technology, customer relationship, and supply chain management. Mr. Hill specializes in the development and operation of state-of-the-art customer care and technical support operations and has provided expertise to international companies such as Xerox, GE, Allstate, Computer Sciences Corp., DuPont, National City Bank, QWest, and Cincom. Reach him at rhill@cincom.com or 1-513-612-2300.