Authors: Filiberto Selvas

Biographical Information

Filiberto Selvas
product director, Crowd Factory

Filiberto Selvas (filiberto.selvas@gmail.com) is the product director at Crowd Factory (www.crowdfactory.com). His personal blog can be found at http://www.socialCRM.net.

Articles By Filiberto Selvas

Fishing Where the Fish Are (with Your Influencers’ Help)

The peer influencer in the era of the social operating system and the distributed online community.

Posted 25 Jun 2010

Popular Articles

Salesforce.com Addresses Claims of Cheating at Dreamforce's $1 Million Hackathon

Five Actions to Sustain Customer Service Improvement Initiatives

Overcome Multichannel Customer Service Challenges

Cirrus Insight Launches Mobile App to Bring Salesforce.com into Inbox

Multicultural Marketing

Other Sites from
Information Today:

Marketplace

ITIResearch.com
ITIResearch.com - A collection of market research and reports for executive management and business & IT professionals

FREE CRM magazine subscription.
Invest in your career and read CRM magazine every month.

“Engagements”, the Key to Understanding the Customer Journey: What to Measure and Why
Learn how to use the event, transaction and interaction data you already have in your call center systems to gain new insights into the lifetime journey of your customers

5 Charts Every Sales Leader Should Be Looking At – Get the guide!

Social Support with Online Communities
92% of consumers trust each other—14% trust brands. An owned content hub is a must-have for serious social strategy—it’s starts with an online community. Download the whitepaper from Lithium