Biographical Information
Mariano Tan
VP, professional services, TeleTech

As the vice president of professional services at TeleTech, Mariano Tan (marianotan@teletech.com) provides situational assessment, strategic planning, and implementation services for dozens of world-class companies. An industry veteran, Tan has developed and implemented strategies covering CRM systems, marketing, service, and retention for 15 years. An internationally recognized speaker who developed and published a unique methodology for valuing and prioritizing business initiatives, Tan holds a master's and a bachelor's degree in computer science from California State University.

Articles By Mariano Tan
Improve enterprise performance with interaction analysis.
Posted 18 Mar 2010
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