Biographical Information
Mark Williams
president & founder, Virtual Hold Technology
Mark Williams (mwilliams@virtualhold.com) is president and founder of Virtual Hold Technology (VHT), a provider of virtual queuing solutions. With 20 years in the contact center industry, Williams uses his experience as both a solution developer and an end user of contact center solutions to solve the challenges facing today's contact centers.
Articles for Mark Williams
Collaboration Counts
01 Dec 2009
Implement applications to support customer service and technology teams.