Biographical Information
Mark Williams
president & founder, Virtual Hold Technology

Mark Williams (mwilliams@virtualhold.com) is president and founder of Virtual Hold Technology (VHT), a provider of virtual queuing solutions. With 20 years in the contact center industry, Williams uses his experience as both a solution developer and an end user of contact center solutions to solve the challenges facing today's contact centers.

Articles By Mark Williams
Implement applications to support customer service and technology teams.
Posted 01 Dec 2009
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