Biographical Information
Michael W. Thomas
national president, CRM Association

Michael W. Thomas is a social CRM consultant with New Fire Social Media, national president of the CRM Association, and recipient of CRM magazine's 2004 Most Influential CRM Leader. His social CRM blog is www.crm2.blogspot.com. He can be reach at mwthomas@newfiresocialmedia.com and on Twitter at @mwthomasSCRM.

Articles By Michael W. Thomas
Social media and CRM converge at the Wharton School of Business.
Posted 09 Sep 2009
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