Glenn R. Brûlé has more than 18 years' experience in many facets of business, including project management, business analysis, software design, and facilitation. At ESI International (www.esi-intl.com), he is responsible for supporting a global team of business consultants working with Fortune 1000 organizations. These engagements focus on understanding, diagnosing, and providing workable business solutions to complex problems across various industries. He is a member of the Board of Directors and vice president of chapters of the International Institute of Business Analysis.