Authors: Syed Hasan - CRM Magazine

Biographical Information

Syed Hasan
president and CEO, ResponseTek

Syed Hasan (syed@responsetek.com) is the president and CEO of ResponseTek, and a respected thought leader and speaker on customer experience management best practices. Syed's blog can be found at http://syedhasan.typepad.com. For more on ResponseTek, visit www.responsetek.com.

Articles By Syed Hasan

Choose a Winning Combination of Customer Experience Metrics

Improve customer loyalty with the right mix.

Posted 10 May 2013

It’s the Experience, Stupid

And it's the one thing you need to get right.

Posted 22 Apr 2009

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