Biographical Information

Syed Hasan

president and CEO, ResponseTek

Syed Hasan (syed@responsetek.com) is the president and CEO of ResponseTek, and a respected thought leader and speaker on customer experience management best practices. Syed's blog can be found at http://syedhasan.typepad.com. For more on ResponseTek, visit www.responsetek.com.

Articles for Syed Hasan

Go from Lip Service to Real Service

Boost your company's reputation with a comprehensive CEM program.

Choose a Winning Combination of Customer Experience Metrics

Improve customer loyalty with the right mix.

It’s the Experience, Stupid

And it's the one thing you need to get right.