Biographical Information

James Taylor

CEO, Decision Management Solutions

James Taylor (james@DecisionManagementSolutions.com) is a recognized expert and independent consultant in decision management. He published the book Smart (Enough) Systems with Neil Raden and is a regular blogger and writer. For more information go to DecisionManagementSolutions.com/CRM.

Articles for James Taylor

Analytics in a Multichannel World

Make interactions more sophisticated.

Putting CRM to Work

Actions, not information, are the true mark of intelligence.