Biographical Information
Alan Hays
customer support manager, SmartDraw.com

Alan Hays works as customer support manager at SmartDraw.com, a provider of business graphics software, downloaded by more than 2 million people each year. For more information, visit www.smartdraw.com.

Articles By Alan Hays
How to chart activities and processes to deliver superior customer service.
Posted 28 Oct 2008
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