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Bob Furniss


 

Bob Furniss (bfurniss@touchpointassociates.com), a consultant, author, and speaker, is president of Touchpoint Associates (www.touchpointassociates.com).

Articles By Bob Furniss
Improve overall experience for your customers by looking at their dissatisfaction--it can be done in seven basic steps.
Posted 24 Nov 2003
 
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