Authors: Bob Furniss - CRM Magazine

Biographical Information

Bob Furniss

Bob Furniss (bfurniss@touchpointassociates.com), a consultant, author, and speaker, is president of Touchpoint Associates (www.touchpointassociates.com).

Articles By Bob Furniss

How Can We Benefit From Measuring Customer Dissatisfaction?

Improve overall experience for your customers by looking at their dissatisfaction--it can be done in seven basic steps.

Posted 24 Nov 2003

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