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Adam Boretz, Speech Technology magazine
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Articles By Adam Boretz, Speech Technology magazine
United with CRM offerings, the telephony-as-a-service company helps spread speech technology throughout the enterprise.
Posted 02 Jun 2010
SpeechTEK 2009: The keynote presenter on Day 2 argues that 90 percent of new-customer interactions involve moments of truth that are delivered by technology or technology-enabling personnel.
Posted 29 Aug 2009
SpeechTEK 2009: At CRM Evolution's sister show, a Continental Airlines executive boasts of her industry's only interactive-voice check-in.
Posted 28 Aug 2009
Security based on voice biometrics enables companies to register the voice signatures of customers and employees.
Posted 16 May 2009
In an attempt to "put the caller first," the vendor makes a priority of automated systems that are easier to use, more efficient, and more effective.
Posted 16 May 2009
G-Force '09: The Alcatel-Lucent subsidiary unveils an initiative designed to eliminate the silos between different communication channels.
Posted 16 May 2009
The analysis of recorded customer interactions promises to help build better customer service strategies.
Posted 15 May 2009
Enkata launches a cloud-computing service focused on first-call resolution -- something, according to one industry report, that nearly half of all contact centers fail to even measure.
Posted 13 Feb 2009
SugarCon '09: Angel.com, an interactive voice response specialist, teams with the open-source CRM pioneer to phone-enable SugarCRM accounts.
Posted 04 Feb 2009
The new service offers biometrically authorized payments via phone, providing convenience and security.
Posted 24 Dec 2008
Nuance Conversations '08: A customer-experience consultant outlines what it takes to make yourself memorable for every customer.
Posted 28 Oct 2008
Nuance Conversations '08: Forrester analyst Josh Bernoff rides the Groundswell once again.
Posted 27 Oct 2008
Translation software makes inroads where rapid and accurate customer communication is literally life-or-death.
Posted 05 Sep 2008
 
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