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Biographical Information
Beth Eisenfeld
Senior consultant, DMG Consulting

Beth Eisenfeld(beth.eisenfeld@dmgconsult.com) is a senior consultant at the DMG Consulting LLC, a leading provider of contact center and analyticsresearch, market analysis, and consulting.
Articles By Beth Eisenfeld
Web 2.0 technologies can support your customer service processes.
Posted 01 Feb 2009 [February 2009 Issue]
Contact center surveying is evolving into enterprise feedback management.
Posted 01 Dec 2008 [December 2008 Issue]
Vendors were waiting for the market to pick up. End users were waiting for enhancements. Both waits are over.
Posted 01 Aug 2008 [August 2008 Issue]
 

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