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Bad experiences with your IVR system drive customers mad. Here's a checklist of dos and don'ts designed from a customer point of view.
The latest CRM products and services
NuEdge's chief customer officer is changing the way his staff and customers think.
A passion for people and technology makes the CEO of eshare want "to work forever, until the very last second."
The CEO of interaction software leader Edify puts customers first.
The CEO of YOUcentric has a wife, seven kids and a great job. Not bad for a former IHOP busboy…
With the world wind of changes taking place over the past couple of years in Cyberspace, many e-consumers are now asking themselves what they want the Internet to be to them. And, interestingly, smart e-businesses are making it a priority to listen to their answers.
Posted 25 May 2001
The Latest Products and Services
E-business is no longer a one-night stand, but a long-term relationship.