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David Kent


Articles By David Kent
E-business giant releases seven new and 13 improved industry-specific applications for Siebel 7 platform
Posted 20 Dec 2001
Fewer than half of mid-sized and large European companies have purchased goods and services over the Internet, and the growth rate seems to be creeping at a snail's pace, judging by the results of a recent survey from research firm IDC.
Posted 17 Aug 2001
New research from Jupiter reveals that businesses should begin outsourcing basic, tier-one CRM issues to offshore contact centers
Posted 17 Aug 2001
As the border between Web and wireless melts away, pure-play HTML--the lingua franca of the Web since 1990--has worn out its welcome. In today's business model, offering instant, anywhere access to a customer database is a key to a successful field force.
Posted 14 Aug 2001
Pivotal, China HP strategic partnership to focus on emerging Chinese CRM market.
Posted 30 Apr 2001
Three major divisions of Grupo Caruso, Latin America's largest conglomerate, are using Aspect's contact server to add multi-channel capabilities to existing single-channel call centers.
Posted 11 Apr 2001
Pivotal and Siebel have both landed major contracts with European financial firms, while a division of Siemens has agreed to market and implement Pivotal solutions in France.
Posted 29 Mar 2001
Can Quintus rebound from financial falsehoods?
Posted 10 Feb 2001 [March 2001 Issue]
Online CRM software analysis publication SellMoreNow.com tabs the winners of its annual Willy awards.
Posted 09 Feb 2001
SpotOn hopes to end e-marketing confusion by enabling your staff to build one-click Web tours for customers and prospects.
Posted 05 Jan 2001
 
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