Biographical Information
Greg Sherry

Articles By Greg Sherry
Three keys to implementing Internet Protocol call recording into the contact center.
Posted 27 Aug 2007
And why your contact center needs it.
Posted 01 Aug 2007
The key to successfully integrating the enterprise with the contact center is through a two-prong approach: Establish a core customer interaction recording foundation and integrate process improvement and direct revenue-supporting activities.
Posted 09 Feb 2004
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