Biographical Information
Articles for Greg Sherry
IP Recording in the Contact Center and Beyond
27 Aug 2007
Three keys to implementing Internet Protocol call recording into the contact center.
What VoIP Can Mean to You
01 Aug 2007
And why your contact center needs it.
Creating a Connected Customer Contact Center
09 Feb 2004
The key to successfully integrating the enterprise with the contact center is through a two-prong approach: Establish a core customer interaction recording foundation and integrate process improvement and direct revenue-supporting activities.