Biographical Information
Kate Fitzgerald

Articles By Kate Fitzgerald
Despite initial grumblings from its field force, Demantra has pushed ahead with a Web-based eCRM system from Neteos.
Posted 04 Jun 2001
Fewer than one in 20 companies currently have automated the link between field service and complex CRM systems--but the potential for unrealized profits is in the billions.
Posted 15 Mar 2001
A look at the e-car, a prototype vehicle from Huntsville, Ala.-based Q-PC Real Car Computing that provides real estate agents with instant access to property listings and other key information when escorting clients to new listings.
Posted 29 Oct 2000
A wireless mobile solution that improves sales or service force productivity may not always be worth the investment. Without doing a return on investment (ROI) analysis before implementing such a solution, it is impossible to know the actual value the solution will deliver.
Posted 02 Jun 2000
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