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Presence Management in the Contact Center: What's the Holdup?

The next level of instant messaging applications can improve agent performance.

Posted 01 Apr 2005 [April 2005 Issue]

 

CRM Software Solutions - Learn Why Users Love Pivotal CRM Software


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CRM software solutions and enterprise cloud computing from salesforce.com, the leader in CRM and platform as a service.

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ITIResearch.com - A collection of market research and reports for executive management and business & IT professionals