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Biographical Information
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Articles By Stacey L. Bell
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Tailoring your CRM programs to the needs of your field users can help you gather crucial information about customer needs and opinions.
Posted 21 Dec 2001
Great customer service involves more than a sentiment. Here's how to build a staff that makes every contact with your company positively memorable.
A case study of NJNG's (New Jersey Natural Gas) implementation of a wireless solution.
Posted 18 Jan 2001
Steps to take to keep mobile equipment up and running.
Posted 01 Sep 2000
By tailoring sales and marketing strategies to fit individual consumer needs, companies are finding ways to seek out and retain their most valuable customer base for higher revenues.
Posted 02 Jun 2000
Nothing builds a business like customer retention and cultivation.
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