Biographical Information
David J. Wallace

Articles By David J. Wallace
QVC's homegrown CRM has saved the shopping channel $2.5 million.
Posted 01 May 2002 [May 2002 Issue]
Kana Advisor 6 applies business rules to online sales by letting vendors ask consumers what they really want.
Posted 12 Apr 2001
A look at Ernst & Young Applications Services and its focus on Java for integrating Internet and intranet front ends with existing systems.
Posted 01 Aug 2000
Customer data is your sales department's greatest asset--but only if it is accurate and up to date. HotData.com offers a subscription-based service to verify and cleanse customer information.
Posted 17 Apr 2000
ERP pioneer SAP AG has placed a big wager on mySAP.com as the next "must-have" product in the high-stakes world of corporate computing
Posted 17 Apr 2000
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