Biographical Information
Lois Brown

Articles By Lois Brown
To attain intelligence-driven, profit-focused self-service, companies can follow this simple four-step plan.
Posted 23 Aug 2004
Companies that follow this approach to CRM are finding they can achieve quick, measurable profit improvement: Become more customer-centric; act today; make better use of all that data collected in your CRM databases.
Posted 10 Mar 2003
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