Biographical Information
Dennis J. Chapman

Articles By Dennis J. Chapman
How you service various accounts may be what makes or breaks your business. But we have all been well schooled in servicing all accounts equally. News flash: Our teachers were only partly right. All accounts are important; however, our servicing models cannot be the same for all accounts. It is now time to refocus our efforts, priorities and expectations on our approach to account servicing.
Posted 09 Apr 2001
Telling them apart can mean the difference between profit and loss.
Posted 10 Feb 2001 [March 2001 Issue]
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