Burned by capricious consumers, PDA vendors target your enterprise.
Posted 13 Feb 2002
A Q&A with Yankee Group's Brian Jones.
Posted 28 Sep 2001
U.S. Government security officer James Craft offers tips on what your company should do (and not do) in planning out a wireless security strategy.
Posted 20 Aug 2001
Cable & Wireless replaced its traditional, paper-intensive market research with a Web-based customer feedback solution. The program's success is a prime example of the synthesis between strategy and technology.
Posted 20 Aug 2001
CRM tips for companies that love their customers but have trouble showing it.
The real action for CRM shows lies across the Atlantic.
Satellite phone providers are coming after your field force. Are you ready to handle their pitch?
Posted 17 Jul 2001
America's leading telephone-access line provider is deploying approximately 30,000 wirelessly enabled rugged notebook computers in what is being called the largest project of its kind in history.
Posted 01 May 2001
How important it is to stay the CRM course in the face of budget cuts? "It depends," says one consultant.
Posted 13 Feb 2001
By outsourcing wireless application development and deployment, companies are seeking to come to market faster than the competition and save resources. While it might seem an easy decision to turn your mobile project over to a WASP, there are important questions to ask of your prospective service providers to avoid getting stung.
Posted 08 Feb 2001
Online service means extending beyond the Web.
Resort owner Intrawest developed a Web-based solution founded on Pivotal eRelationship 2000 software that not only allows guests to book vacations online, but provides company staff across the continent with a single view of the customer.
Posted 26 Jan 2001
Enterprise mobile communications has changed remarkably over the years. It's no longer good enough to keep up; you've got to stay one step ahead of the transformations to remain competitive.
Posted 17 Jan 2001
A recent poll shows a surprising number of executives still aren't hip to mobile commerce.
Posted 29 Oct 2000
Enterprise users must demand more of solutions providers as companies make the inevitable transition from a wired to a wireless world.
Posted 29 Sep 2000
The U.S. government's decision to eliminate of GPS signal degredation SA could be a turning point for mobile workforces. The potential for integrating more precise location technology into enterprise applications is practically unlimited.
Posted 27 Sep 2000
IBM and Siebel join forces to target the small and midsize market.
Q&A with Brian Maclean of Virginia Natural Gas who describes how field force automation helps his service fleet keeps pace with 10,000 new customers a year.
Posted 26 Jul 2000
An industry veteran incorporates GPS systems and two-way messaging into a mobile solution for tracking distribution
Posted 12 Jul 2000
With Vindigo's free software download, your mobile workers can use their Palm OS device to find their way to a little R&R.
Posted 28 Jun 2000
I have seen the future of customer relationship management-and it stinks. Oakland, Calif.-based DigiScents Inc. swear on a stack of Wall Street Journals will deliver smell via the Internet. Imagine the possibilities.
Posted 17 Apr 2000
Pen tablets help you automate processes, not workers.
W.W. Grainger improves service by quickly and efficiently responding to customer inquiries.
Forget virtual selling! Virtual smelling brings a whole new sense to CRM.