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Mila D'Antonio


Articles By Mila D'Antonio
My Siebel is a spinoff on the company's own intranet
Posted 03 Oct 2001 [October 2001 Issue]
A bulletin board of CRM implementations
Posted 02 Oct 2001 [October 2001 Issue]
Government is ready for CRM. But is CRM ready for government?
Posted 22 Aug 2001 [September 2001 Issue]
Posted 22 Aug 2001 [September 2001 Issue]
Posted 22 Aug 2001 [September 2001 Issue]
With widespread layoffs and cutbacks, CRM vendors prepare for the worst in a weakened economic climate
Posted 10 Aug 2001
Posted 19 Jul 2001 [August 2001 Issue]
In the red-hot-training solutions market, the CEO of Witness Systems sets his sights high.
Posted 19 Jul 2001 [August 2001 Issue]

Charlotte, N.C.-based Quaero, a marketing analytics and automation provider, has released its second annual report, Campaign Management Software: Comparative Analysis. Quaero says this report will better assist companies that are choosing a campaign management software solution.

Posted 09 Jul 2001
Will CRM vendors withstand the current economic climate?
Posted 20 Jun 2001 [July 2001 Issue]
Posted 20 Jun 2001 [July 2001 Issue]
The CEO of PeopleSoft turns his eyes from the back to the front office--and re-launches an industry giant.
Posted 20 Jun 2001 [July 2001 Issue]
After e-mail inquiries overwhelmed software vendor Viewpoint, the company employed the latest in self-help contact center technology. Now customers' questions are answered, and stress levels at Viewpoint are low.
Posted 19 Jun 2001 [July 2001 Issue]
A bulletin board of CRM implementations.
Posted 22 May 2001 [June 2001 Issue]
Posted 22 May 2001 [June 2001 Issue]
Companies adopt competitive intelligence tools to sharpen leads and gain competitive advantages.
Posted 25 Apr 2001 [May 2001 Issue]
A bulletin board of CRM implementations.
Posted 25 Apr 2001 [May 2001 Issue]
In an industry some call a "national embarrassment," Northwest Airlines soars with CRM.
Posted 20 Mar 2001 [April 2001 Issue]
A bulletin board of CRM implementations.
Posted 20 Mar 2001 [April 2001 Issue]
The Electronic Signatures and Authentication Act is law. Now companies and industries are taking a critical look at implementation issues and liabilities.
Posted 28 Feb 2001
X marks the spot just got a little complex.
Posted 28 Jan 2001 [February 2001 Issue]
A bulletin board of CRM implementations.
Posted 28 Jan 2001 [February 2001 Issue]
A bulletin board of CRM implementations
Posted 01 Jan 2001 [January 2001 Issue]
A CRM spending bonanza
Posted 01 Jan 2001 [January 2001 Issue]
A successful software solution is crowned with its fourth Software Technical Assistance Recognition award.
Posted 01 Jan 2001 [January 2001 Issue]
New communications model appreciates a crucial CRM emphasis.
Posted 01 Jan 2001 [January 2001 Issue]
A case study describing how Mammoth Mountain ski resort adopted an ASP solution to keep snow-seekers up to date on snow conditions.
Posted 07 Dec 2000
A bulletin board of CRM implementations
Posted 22 Nov 2000 [December 2000 Issue]
Have banks never heard of CRM, or are they intentionally trying to alienate their customers?
Posted 21 Nov 2000 [December 2000 Issue]
Creating synchronicity for customer satisfaction.
Posted 21 Nov 2000 [December 2000 Issue]
Analytics takes first seat.
Posted 21 Nov 2000 [December 2000 Issue]
A bulletin board of CRM implementations
Posted 01 Nov 2000 [November 2000 Issue]
One e-business company realized that if it's good enough for NASA…
Posted 01 Nov 2000 [November 2000 Issue]
An ASP solution builds business for a California resort by keeping snow-seekers up to date on where to find the white stuff.
Posted 26 Oct 2000 [November 2000 Issue]
Posted 25 Oct 2000 [November 2000 Issue]
Posted 25 Oct 2000 [November 2000 Issue]
GoRefer's word-of-mouth referrals are a far cry from cold calling.
Posted 01 Oct 2000 [October 2000 Issue]
Bill Yavorsky is looking toward the future.
Posted 01 Oct 2000 [October 2000 Issue]
Bakery takes home the gold for customer service
Posted 01 Oct 2000 [October 2000 Issue]
A bulletin board of CRM implementations
Posted 01 Oct 2000 [October 2000 Issue]
 
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