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Biographical Information
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Articles By Mila D'Antonio
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My Siebel is a spinoff on the company's own intranet
A bulletin board of CRM implementations
Government is ready for CRM. But is CRM ready for government?
With widespread layoffs and cutbacks, CRM vendors prepare for the worst in a weakened economic climate
Posted 10 Aug 2001
In the red-hot-training solutions market, the CEO of Witness Systems sets his sights high.
Charlotte, N.C.-based Quaero, a marketing analytics and automation provider, has released its second annual report, Campaign Management Software: Comparative Analysis. Quaero says this report will better assist companies that are choosing a campaign management software solution.
Posted 09 Jul 2001
Will CRM vendors withstand the current economic climate?
The CEO of PeopleSoft turns his eyes from the back to the front office--and re-launches an industry giant.
After e-mail inquiries overwhelmed software vendor Viewpoint, the company employed the latest in self-help contact center technology. Now customers' questions are answered, and stress levels at Viewpoint are low.
A bulletin board of CRM implementations.
Companies adopt competitive intelligence tools to sharpen leads and gain competitive advantages.
A bulletin board of CRM implementations.
In an industry some call a "national embarrassment," Northwest Airlines soars with CRM.
A bulletin board of CRM implementations.
The Electronic Signatures and Authentication Act is law. Now companies and industries are taking a critical look at implementation issues and liabilities.
Posted 28 Feb 2001
X marks the spot just got a little complex.
A bulletin board of CRM implementations.
A bulletin board of CRM implementations
A CRM spending bonanza
A successful software solution is crowned with its fourth Software Technical Assistance Recognition award.
New communications model appreciates a crucial CRM emphasis.
A case study describing how Mammoth Mountain ski resort adopted an ASP solution to keep snow-seekers up to date on snow conditions.
Posted 07 Dec 2000
A bulletin board of CRM implementations
Have banks never heard of CRM, or are they intentionally trying to alienate their customers?
Creating synchronicity for customer satisfaction.
Analytics takes first seat.
A bulletin board of CRM implementations
One e-business company realized that if it's good enough for NASA…
An ASP solution builds business for a California resort by keeping
snow-seekers up to date on where to find the white stuff.
GoRefer's word-of-mouth referrals are a far cry from cold calling.
Bill Yavorsky is looking toward the future.
Bakery takes home the gold for customer service
A bulletin board of CRM implementations
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