Coveo Solutions knows where to find what you're looking for.
New technologies make searching for internal documents as easy as surfing the Web. What's that got to do with CRM?
On-demand CRM remains an ongoing challenge, but social networking promises to be the real wild card.
The $157 million deal unites a key online retailer and a marketing specialist, putting e-commerce and email marketing under one roof.
Posted 25 Jan 2008
A new survey reveals more resources -- time, money, and employees -- being dedicated to managing prices in B2B industries.
Posted 23 Jan 2008
The vendor's new contact center search solution allows agents to enter questions in plain English, and get answers the same way.
Posted 21 Jan 2008
A new Forrester Wave reveals vendors boasting growing functionality, but a comprehensive, easy-to-use solution remains elusive, even for leaders Unica and Aprimo.
Posted 18 Jan 2008
As shareholders approve the acquisition by Big Blue, the business intelligence provider updates its flagship product, aiming to make information-sharing smoother and more accessible.
Posted 16 Jan 2008
The latest version of Selltis Sales gives the whole team access to the entire playbook.
Posted 15 Jan 2008
Redmond's software giant acquires Norway's Fast Search & Transfer for $1.2 billion, raising questions about how the technology will affect the Web.
Posted 11 Jan 2008
A new ABI Research survey shows interest in using cell phones to make payments, but concerns about security and costs.
Posted 09 Jan 2008
As emerging technologies provide access to data and applications no matter the device or location, demand is likely to boom, according to Yankee Group.
Posted 07 Jan 2008
The quiet software firm expands its professional services aimed at SMBs.
Posted 04 Jan 2008
New research cites positive changes, and sees a maturing market that still has fragmentation.
Posted 02 Jan 2008
Direct marketers praise Congress' decision to extend the popular legislation.
Posted 31 Dec 2007
Sugar CRM boosts customization and on-demand capabilities with its latest version, after a platform overhaul.
Posted 19 Dec 2007
For banks, connecting with customers is the coin of the realm.
Posted 21 Nov 2007