Biographical Information
Jack Fields

Articles By Jack Fields
As banks branch out onto the Internet, many are adopting CRM technology and methods to increase customer satisfaction.
Posted 31 Oct 2001
By providing context-specific, just-in-time learning, managers can overcome reluctance to adopt new CRM tools, reduce training time and improve employee performance. The key lies in when and how to introduce e-learning into the project.
Posted 25 Sep 2001
Customer-centric online banking is coming soon to a PC, laptop and wireless device near you.
Posted 22 Aug 2001 [September 2001 Issue]
E-learning provides the users of your expensive new CRM tools the training they need to succeed.
Posted 19 Jul 2001 [August 2001 Issue]
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