Biographical Information
Articles for Leslie Laine
Customized Training Equals Successful Customer Service
12 Dec 2000
For any company that deploys a service fleet, a coherent training program can ensure that interactions with customers will be successful.
Customized Training Gives Service Companies the Edge
11 Dec 2000
A case study of how Vital Network Service of Naugatuck, Conn. uses a customized training program to stay competitive.