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Biographical Information
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Articles By Scott Stawski
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As more vendors sell directly to consumers, "reintermediation," offers hope for the beleaguered middleman.
Posted 02 May 2001
As more vendors sell directly to consumers, "reintermediation," offers hope for the beleaguered middleman.
The second of a two-part series, this column continues to explore channels, tools and processes that help companies provide the tailored customer service they need to stay competitive.
In a two-part series, this column explores channels, tools and processes that help companies provide the tailored customer service they need to stay competitive.
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