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Michelle Maitre


Articles By Michelle Maitre
E-commerce solutions from Cardservice International allow any business to accept credit cards online.
Posted 03 Oct 2001
Boldfish hooks customers by delivering thousands of personalized e-mail messages.
Posted 02 Oct 2001 [October 2001 Issue]
The ACT! contact manager not only keeps track of names and contact information, but also tracks more esoteric details, connects them, moves them around and provides many other functions to make keeping in touch easier.
Posted 01 Oct 2001
Simulated people offer customer service online, fostering self-service and enhancing the customer experience.
Posted 22 Aug 2001 [September 2001 Issue]
e-commerce solutions from cardservice International mean any business can accept credit cards.
Posted 22 Aug 2001 [September 2001 Issue]
e-Faq, from Interactive Intelligence, makes it easy to answer online queries.
Posted 22 Aug 2001 [September 2001 Issue]
A well-trained workforce is the backbone of every organization. Yet, finding the best way to deliver that training is the never-ending ordeal of the business.
Posted 03 Aug 2001
Fully synchronized contact manager puts your papers in order.
Posted 19 Jul 2001 [August 2001 Issue]
Xelus' product suite helps organizations optimize their service operations.
Posted 20 Jun 2001 [July 2001 Issue]
Ingenium tracks employee training wherever it may be--the computer or the classroom.
Posted 20 Jun 2001 [July 2001 Issue]
Out-of-town clients are as close as the Internet with WebEx Meeting Center.
Posted 22 May 2001 [June 2001 Issue]
Click2learn's Ingenium tracks employee training wherever it may be--the computer or the classroom.
Posted 18 May 2001
The customer interaction system from Blue Martini lets you wine and dine your e-customers.
Posted 25 Apr 2001 [May 2001 Issue]
PeopleSupport gives e-businesses the tools to meet customer expectations.
Posted 25 Apr 2001 [May 2001 Issue]
Pragmatech Software CEO Brooke Savage says a number of factors make the RFP process so painful. First, most RFPs are very long and require highly detailed answers to a variety of questions. Second, the requests typically set very tight deadlines. Organizations that don't meet the deadline fail to become major competitors in the bidding process. And third, many organizations don't have an automated system for responding to RFPs.
Posted 03 Apr 2001
Salespage Technologies' customer relationship management applications bring solutions together.
Posted 20 Mar 2001 [April 2001 Issue]
Broad Mind expands Q&A horizons.
Posted 20 Mar 2001 [April 2001 Issue]
Ingenium tracks employee training wherever it may be--the computer or the classroom.
Posted 20 Mar 2001 [April 2001 Issue]
Pragmatech software's products take the pain out of the request for proposal process.
Posted 11 Feb 2001 [March 2001 Issue]
Marketswitch uses the power of mathematical analytics to determine the most profitable marketing campaign strategies.
Posted 10 Feb 2001 [March 2001 Issue]
A case study of how the legal profession is beginning to use CRM to manage client relationships.
Posted 04 Jan 2001
Frontstep CRM brings the power of the Internet to customer relationship management.
Posted 20 Dec 2000 [January 2001 Issue]
The eService Suite helps organizations meet the challenges of customer service in the Internet age.
Posted 20 Dec 2000 [January 2001 Issue]
YOUcentric's "adapt-to-order" relationship management application puts you in the developer's seat.
Posted 20 Dec 2000 [January 2001 Issue]
KnowDev takes contact center agents out of the classroom and keeps them in the phone queue.
Posted 21 Nov 2000 [December 2000 Issue]
Nice Systems gives contact centers the tools to analyze and improve the customer experience.
Posted 21 Nov 2000 [December 2000 Issue]
Unica's Affinium suite gives marketers the tools to have one-to-one interactions with customers.
Posted 21 Nov 2000 [December 2000 Issue]
You say customer, they say client. A California law firm finds relationship management doesn't begin and end with the sales force.
Posted 21 Nov 2000 [December 2000 Issue]
With a new e-commerce edition, Rockwell's transcend call routing application takes customer contact higher.
Posted 25 Oct 2000 [November 2000 Issue]
Web+center's suite of support applications makes it easy for organizations to help their customers and themselves.
Posted 25 Oct 2000 [November 2000 Issue]
Upshot.com brings the power of a custom sales management solution to any business.
Posted 25 Oct 2000 [November 2000 Issue]
Digital Archaeology's Discovery Suite analytics applications acts as a knowledge finder that can link and analyze disparate data sources in days or even hours.
Posted 03 Oct 2000
Send marketing information where it's needed- -promptly and efficiently.
Posted 27 Sep 2000 [October 2000 Issue]
TotalView and TotalNet create cohesive call center management.
Posted 27 Sep 2000 [October 2000 Issue]
Vignette's V/Series opens a new book on building the e-business.
Posted 27 Sep 2000 [October 2000 Issue]
When e-customers want to talk, nRealTime's solutions let companies listen- -and talk back, in real time.
Posted 23 Aug 2000 [September 2000 Issue]
Digital Archaeology makes analytics quick.
Posted 23 Aug 2000 [September 2000 Issue]
ShortCycles sales and marketing information exchange helps deliver the right documents right now to help close the deal.
Posted 20 Jul 2000 [August 2000 Issue]
Tacit Knowledge Systems turns e-mail into KnowledgeMail.
Posted 20 Jul 2000 [August 2000 Issue]
The drive to increase customer loyalty leads Nissan North America into the heart of CRM.
Posted 20 Jul 2000 [August 2000 Issue]
Annuncio Live allows the marketing professional to define, automate, track and analyze Internet marketing campaigns targeted one-on-one at e-commerce customers.
Posted 17 Apr 2000
Epicor's Clientele offers an integrated Customer Relationship Management solution that allows everyone in the organization- -from development to marketing to support- -to track and share client information. Price: Pricing depends on configuration.
Posted 17 Apr 2000
Blue Cross and Blue Shield of New Hampshire's InfoBuilder solution streamlines the proposal process.
Posted 01 Mar 2000 [March 2000 Issue]
Clientele lets everybody in on important customer interactions.
Posted 01 Mar 2000 [March 2000 Issue]
Hyperion's Essbase server helps organizations combine and analyze data.
Posted 01 Mar 2000 [March 2000 Issue]
Annuncio brings Internet marketing campaigns to life.
Posted 01 Jan 2000 [February 2000 Issue]
Janna Contact Enterprise makes contact management a breeze.
Posted 01 Jan 2000 [February 2000 Issue]
The Mather Companies' automated quotation system, Netmatch, increases customer satisfaction-and company revenues.
Posted 01 Jan 2000 [February 2000 Issue]
With Onyx Front Office, Datastream Systems gives customers what they want-superior service.
Posted 01 Jan 2000 [February 2000 Issue]
KidsPeace finds Eloquent way to educate people about its programs.
Posted 01 Jan 2000 [November 1999 Issue]
The Bank of Scotland improves customer service, productivity and sales with CRM solution.
Posted 01 Jan 2000 [December 1999 Issue]
The Seattle Mariners play it safe with advanced security system for laptops.
Posted 01 Jan 2000 [October 1999 Issue]
Using ProChannel, QuickLogic coordinates front and back office functions.
Posted 01 Jan 2000 [January 2000 Issue]
 
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