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Biographical Information
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Articles By Michelle Maitre
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E-commerce solutions from Cardservice International allow any business to accept credit cards online.
Posted 03 Oct 2001
Boldfish hooks customers by delivering thousands of personalized e-mail messages.
The ACT! contact manager not only keeps track of names and contact information, but also tracks more esoteric details, connects them, moves them around and provides many other functions to make keeping in touch easier.
Posted 01 Oct 2001
Simulated people offer customer service online, fostering self-service and enhancing the customer experience.
e-commerce solutions from cardservice International mean any business can accept credit cards.
e-Faq, from Interactive Intelligence, makes it easy to answer online queries.
A well-trained workforce is the backbone of every organization. Yet, finding the best way to deliver that training is the never-ending ordeal of the business.
Posted 03 Aug 2001
Fully synchronized contact manager puts your papers in order.
Xelus' product suite helps organizations optimize their service operations.
Ingenium tracks employee training wherever it may be--the computer or the classroom.
Out-of-town clients are as close as the Internet with WebEx Meeting Center.
Click2learn's Ingenium tracks employee training wherever it may be--the computer or the classroom.
Posted 18 May 2001
The customer interaction system from Blue Martini lets you wine and dine your e-customers.
PeopleSupport gives e-businesses the tools to meet customer expectations.
Pragmatech Software CEO Brooke Savage says a number of factors make the RFP process so painful. First, most RFPs are very long and require highly detailed answers to a variety of questions. Second, the requests typically set very tight deadlines. Organizations that don't meet the deadline fail to become major competitors in the bidding process. And third, many organizations don't have an automated system for responding to RFPs.
Posted 03 Apr 2001
Salespage Technologies' customer relationship management applications bring solutions together.
Broad Mind expands Q&A horizons.
Ingenium tracks employee training wherever it may be--the computer or the classroom.
Pragmatech software's products take the pain out of the request for proposal process.
Marketswitch uses the power of mathematical analytics to determine the most profitable marketing campaign strategies.
A case study of how the legal profession is beginning to use CRM to manage client relationships.
Posted 04 Jan 2001
Frontstep CRM brings the power of the Internet to customer relationship management.
The eService Suite helps organizations meet the challenges of customer service in the Internet age.
YOUcentric's "adapt-to-order" relationship management application puts you in the developer's seat.
KnowDev takes contact center agents out of the classroom and keeps them in the phone queue.
Nice Systems gives contact centers the tools to analyze and improve the customer experience.
Unica's Affinium suite gives marketers the tools to have one-to-one interactions with customers.
You say customer, they say client. A California law firm finds relationship management doesn't begin and end with the sales force.
With a new e-commerce edition, Rockwell's transcend call routing application takes customer contact higher.
Web+center's suite of support applications makes it easy for organizations to help their customers and themselves.
Upshot.com brings the power of a custom sales management solution to any business.
Digital Archaeology's Discovery Suite analytics applications acts as a knowledge finder that can link and analyze disparate data sources in days or even hours.
Posted 03 Oct 2000
Send marketing information where it's needed- -promptly and efficiently.
TotalView and TotalNet create cohesive call center management.
Vignette's V/Series opens a new book on building the e-business.
When e-customers want to talk, nRealTime's solutions let companies listen- -and talk back, in real time.
Digital Archaeology makes analytics quick.
ShortCycles sales and marketing information exchange helps deliver the right documents right now to help close the deal.
Tacit Knowledge Systems turns e-mail into KnowledgeMail.
The drive to increase customer loyalty leads Nissan North America into the heart of CRM.
Annuncio Live allows the marketing professional to define, automate, track and analyze Internet marketing campaigns targeted one-on-one at e-commerce customers.
Posted 17 Apr 2000
Epicor's Clientele offers an integrated Customer Relationship Management solution that allows everyone in the organization- -from development to marketing to support- -to track and share client information. Price: Pricing depends on configuration.
Posted 17 Apr 2000
Blue Cross and Blue Shield of New Hampshire's InfoBuilder solution streamlines the proposal process.
Clientele lets everybody in on important customer interactions.
Hyperion's Essbase server helps organizations combine and analyze data.
Annuncio brings Internet marketing campaigns to life.
Janna Contact Enterprise makes contact management a breeze.
The Mather Companies' automated quotation system, Netmatch, increases customer satisfaction-and company revenues.
With Onyx Front Office, Datastream Systems gives customers what they want-superior service.
KidsPeace finds Eloquent way to educate people about its programs.
The Bank of Scotland improves customer service, productivity and sales with CRM solution.
The Seattle Mariners play it safe with advanced security system for laptops.
Using ProChannel, QuickLogic coordinates front and back office functions.
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